Privacy Policy
Last updated: 28 June 2026
Muscle Reload Nutrition (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit www.musclereload.com.
1. Information We Collect
Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you place an order.
Account Information: Username and password if you create an account.
Usage Data: IP address, browser type, pages visited, and time spent on site (via cookies and analytics).
Communications: Messages you send us via contact forms or email.
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations, shipping updates, and invoices
- To respond to customer service requests
- To send promotional emails (only with your consent)
- To improve our website and product offerings
- To comply with legal obligations under Indian law
3. Payment Security
We use Razorpay as our payment gateway. We do not store your credit/debit card details. All payment data is encrypted and processed securely by Razorpay in compliance with PCI-DSS standards.
4. Cookies
We use essential cookies to operate our website (cart, session, login). We also use analytics cookies (Google Analytics) to understand site usage. You can disable cookies in your browser settings, though this may affect site functionality.
5. Data Sharing
We do not sell your personal information. We may share data with:
Logistics partners — to deliver your orders (name, address, phone).
Payment processors — Razorpay for secure payment handling.
Legal authorities — if required by Indian law or court order.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. Order records are retained for 7 years as required by Indian tax law.
7. Your Rights (Under DPDP Act 2023)
Under India’s Digital Personal Data Protection Act 2023, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate personal data
• Request erasure of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
To exercise these rights, email us at info@musclereload.com.
8. Security
We implement SSL encryption, secure servers, and access controls to protect your data. However, no internet transmission is 100% secure and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
10. Contact
For privacy-related queries: info@musclereload.com | +91 8275237248
Muscle Reload Nutrition, Pune, Maharashtra, India.